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ADNET relentlessly pursues quality in every aspect of its business processes, management, and customer support. Each ADNET employee is committed to customer satisfaction by providing the highest quality services to their customers. To ensure quality is built into every project and performance area, our Corporate Quality Improvement Office serves as a catalyst to continuously improve our service offerings, both internally and externally in our customer support.
Our quality measures include CMMI Level 3, ISO 9001:2008, and Earned Value Management (EVM).Working in concert through an Enterprise Product and Process Improvement Program launched in 2009, we: implemented common processes; automated data collection, analysis and reporting; expanded cost measures to include EVM techniques; and continue to measure progress and the impact of CMMI-based process improvement.
The expansion of EVM techniques facilitates project planning and re-planning; supports more effective project management; and provides performance analysis and forecasting. EVM helps clearly and objectively illuminate where a project is and where it is going – providing better insight into task cost, progress, and status. Cost Variance analysis has been particularly successful providing early insight into potential problems.
After attaining ISO 9001:2000 certification in July 2005, ADNET was recertified and upgraded in May 2011 to ISO 9001:2008. The new certification incorporates the latest quality standards, which are updated every eight years.
Our ISO certification provides a resource that ADNET leverages to manage large, complex, multi-million dollar contract initiatives, as well as guide daily business performance. This corporate management commitment, our ethical philosophies, and solid quality assurance policies are designed to ensure that no task is finished until the customer is fully satisfied.
ADNET's commitment to quality is exemplified by our achievement of CMMI Level 3 on February 27, 2009. Through CMMI, we measure performance across 18 process areas, incorporating standard, repeatable processes that bear out opportunities for process improvement. ADNET initially achieved a CMMI Maturity Level 2 rating after undergoing a rigorous appraisal process on May 4, 2007.
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